Privacy Policy

Last updated: February 2026

What We Collect

When you create an account, place an order, or contact support, we collect information such as your name, email address, billing address, and payment details. We also collect server access logs, IP addresses, and usage data to maintain service quality.

How We Use Your Information

Your data is used to provision and maintain your hosting services, process payments, respond to support requests, and communicate important account updates. We also use anonymized usage data to improve our infrastructure and user experience.

What We Don't Do

We never sell, rent, or trade your personal data to third parties for marketing purposes. We don't use your data for behavioral advertising. Your information is shared only with service providers (payment processors, data center operators) essential to delivering our services.

Data Security

We protect your data with TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. Our infrastructure follows industry-standard security practices including SOC 2-aligned procedures.

Data Retention

We retain account information for as long as your account is active. After account closure, we keep billing records for up to 7 years as required by tax regulations, then delete all personal data.

Your Rights

Under UK GDPR, EU GDPR, and Pakistan's PDPA, you have the following rights regarding your personal data:

• Right to Access — Request a copy of all personal data we hold about you. We will respond within 30 days.
• Right to Deletion — Request that we erase your personal data. We will comply unless we are legally required to retain it.
• Right to Portability — Request your data in a structured, commonly used, machine-readable format so you can transfer it to another service.
• Right to Object — Object to the processing of your data for marketing or profiling purposes. We will stop processing immediately upon request.
• Right to Rectification — Request correction of any inaccurate or incomplete personal data we hold.

To exercise any of these rights, email [email protected]. We respond to all requests within 30 days.

Cookies

We use essential cookies for authentication and session management. Analytics cookies (Google Analytics) are used only with your explicit consent to help us understand how visitors use our website. You can manage cookie preferences through the two-step cookie banner, the Cookie settings link in the footer, or your browser settings.

Contact

For privacy-related questions, email [email protected] or visit our contact page.